Section

Error Code

Message/Title

Detailed Reason

Communication

Response

GST Details

FRA_DOCUMENT_RETRIES_EXHAUSTED

Number of attempts exceeded

Try again after 24 hrs

Your previous KYC document has been rejected following multiple failed verification attempts. Please try after 24 hours with correct details.

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SOURCE_VERIFICATION_FAILED

GST Verification is not working

Wait for sometime

We are unable to verify your GST details, requesting you to retry after sometime. If you still face the issue, try a different document.

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Wait for 24 hours and try again.

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SOURCE_VERIFICATION_ID_NOT_FOUND

GST number is invalid

Try with a correct GST

Please submit the correct, valid GST document. Verification failed because you have entered incorrect details. Ensure the document is current and all entered details exactly match Bank account holder Name.

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FRAUD_BLOCKED

GST is already in use

Try with a different GST

The document you are trying to link is already linked with another PhonePe business account. Kindly try linking the different GST.

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PAN_NOT_PRESENT

PAN not submitted

It is mandatory to submit PAN if you are giving GST

We can see your verification has failed, as you have not given the PAN details. It is mandatory to share the PAN details to proceed further.

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PAN_NOT_EMBEDDED_IN_GST

GST is Incorrect

Please provide correct GST

Please submit the correct, valid GST document. Verification failed because you have entered incorrect details. Ensure the document is current and all entered details exactly match Bank account holder Name.

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TEXT_COMPARISON_FAILED

Address Mismatch

Please ensure State in GST matches with State in Store Address

We can see your verification has failed, make sure the GST state should match with the state provided in your Store Address.

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Alternate Business/Address Proof

PAN_NOT_PRESENT

PAN not submitted

It is mandatory to submit PAN if you are giving the mentioned business proof

We can see your verification has failed, as you have not given the PAN details. It is mandatory to share the PAN details to proceed further.

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Udyam Aadhaar Fetch

MULTIPLE_UDYAM_AADHAAR_FETCHED

Udyam Aadhaar Verification Failed

Multiple Udyam Aadhaar fetched on this Phone Number, currently it is not supported

We see that your verification has failed, as there were multiple attempts to fetch the Udyam aadhaar, kindly re-try after 24 hours.

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UDYAM_AADHAAR_DETAILS_FETCH_FAILED

Udyam Aadhaar not found on given Phone Number

Please generate Udyam Aadhaar on the given Onboarding Phone Number

Make sure to generate the Udyam Aadhaar with the Phonepe registered number.

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TEXT_COMPARISON_FAILED

Udyam Aadhaar Verification Failed (Pincode)

Please ensure City in Udyam matches with City in Store Address

We can see your verification has failed, make sure the city mentioned on Udyam should match with the city provided in your Store Address.

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TEXT_COMPARISON_FAILED

Name Mismatch (Owner vs Udyam)

Ensure Names on Udyam Aadhaar and Bank are the same

We can see your verification has failed, make sure the Name mentioned on Udyam should match with the Bank account holder name.

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Please feel free to connect with us, in case of any further help.